Refunds - Exchanges - Money Back Guarantee
Of course, we also offer you the option of exchanging it.
Our products are described in detail and sufficiently well. Please make sure that you have read the product information carefully before buying in order to avoid bad purchases and not pollute the environment through unnecessary returns. Product images, size charts, color, material, care instructions ect. are located on the respective page of the product in the description.
If you have any questions, you can contact us at any time here Contact.
Please note that in this case you have to pay for both the postage for returning the goods to us and the Porto have to pay for the exchange item. If you are a PayPal customer, it is possible that the Return costs of PayPal be reimbursed (for more information use the link). In case of an exchange you have to contact the support first (email@example.com).
* The goods must be returned undamaged and unworn within 14 days (condition like NEW). The new goods will only be made ready for dispatch after the returned goods have been assessed.
If you are shipping items over € 65, you should consider a trackable shipping service or take out shipping insurance. The reason for this is as follows. We cannot guarantee that we will receive your returned item as the shipping company is responsible for shipping.
There is no fundamental right of exchange. The right to exchange consists of goodwill. We reserve the right to refuse an exchange, depending on the circumstances (e.g. in the event of abuse of the exchange right).
* We guarantee a free replacement of defective goods:
If the product received is wrong, If it was damaged or sent in poor quality and this is our fault, which can happen with manual labor, even if extremely rarely, then we will replace the goods free of charge. Please send an email in this case firstname.lastname@example.org and add the photos to the bugs. Our team will check the errors and send a replacement as soon as possible. In special cases, you may have to return the goods.